The Crew Score · Beta
Your shop is a number.
0–100. Updated nightly. Rolls up from every quote, every job, every photo, every signature, every customer reply. The first time landscaping has had a credit score.
The Crew Score
82
+4 last 30 days
Methodology
Five subscores. One number.
Each subscore is weighted by how directly it predicts revenue survival. The five add to 100. None of them are vanity metrics — every one is sourced from a system of record we already run.
Win Rate
Percentage of quotes that close. Adjusted for service type, ZIP comps, and the season the bid went out in.
Source · Quote Intercept
On-Time Rate
Crew arrival on or before the promised window. Verified by the Field Crew App's GPS clock-in — not a self-report.
Source · Field Crew App
Customer Satisfaction
Post-service NPS captured by the Cadence engine. Verified through the customer portal — no review-site scraping.
Source · Cadence
Safety
Days without incident. Pesticide compliance audits. Heat-stress windows respected. Trailer pre-trip checks logged.
Source · Safety Shield
Repeat Rate
Percentage of customers who book a second service. The truest signal in the score — operations don't fake retention.
Source · Cortex outcome graph
Views
Same score, three lenses.
The LRI rolls up from individual events all the way to a single shop number — but you can pull any layer in between.
Shop LRI
Your company's score.
Updates nightly. Compares to your peer cohort — shops in your revenue band, with your service mix, in your region. The single number every crew owner asks about first on a demo call.
Shop · 73rd percentile
Crew LRI
Each crew chief's score.
Visible to ops. Used in performance reviews. Used in routing decisions. Used to set this season's bonus pool. Most importantly — portable. If a crew chief moves shops, the score moves with them.
Crew chief · top decile
Property LRI
Even the property gets one.
Properties are scored on revenue potential, risk profile, and upsell history. The property LRI quietly drives crew assignment — high-value lots go to high-LRI crew chiefs. The customer never sees it. The dispatcher always does.
Property · upsell-rich
Cohort
Anonymous peer benchmarking. The mirror landscape ops never had.
Every shop is bucketed into a peer cohort by revenue band, region, and service mix. Your scores tell you exactly where you sit — for example, “Your On-Time Rate is at the 73rd percentile of $1M–$3M shops in the Southeast.” The cohort refreshes every quarter as new shops join.
Anonymized end-to-end. No shop sees another shop’s name. Cohort math runs on aggregated, hashed data — your numbers contribute to the picture, but your name never leaves your tenant.
Cortex
Score drops? We don’t just tell you. We tell you what to fix.
The LRI feeds Cortex — the autonomous hypothesis engine borrowed from the Gladius CRM lineage. When a subscore drops more than two points in fourteen days, Cortex doesn’t ping you with a chart. It auto-detects the cause, runs the math against every adjacent event stream, and proposes a specific fix. You approve. Then it ripens into a workflow change.
Cortex hypothesis · 04:12 AM
“On-Time Rate dropped 6 pts in the last 14 days. Crew B’s average GPS arrival is 18 minutes late vs. a 4-minute baseline. Suggested fix: review Crew B’s morning route start window and re-check the depot fuel stop.”
01
Score drops
Nightly recalculation flags any subscore that dropped more than two points in a fourteen-day window.
02
Cortex hypothesizes
The engine inspects adjacent event streams — GPS, applicator logs, cadence replies — and assembles the most likely cause.
03
Admin approves
You see the proposal, the math behind it, and the events that produced it. One click ripens the suggestion into a routing or coaching change.
Portable
When a crew chief leaves, their score travels.
The Crew LRI is the chief’s score, not the shop’s. If they change employers, they bring their LRI with them — with the previous shop’s anonymized cohort data attached for context. No hand-wave references. No résumé lies. Just the verified number.
High-LRI crew chiefs become a marketplace. Premium shops bid for them. Excellence becomes liquid. Solving the labor shortage starts with making excellence portable — not with one more recruiting funnel.
Crew Passport
Crew Chief · Mock LRI 87
9 seasons · ATL metro
Shop history
- Acme Lawns · 2022–2024LRI 84
- Greenline Co · 2024–2025LRI 88
- Current shop · 2025–LRI 91
Strengths
Sources
Where the score comes from.
Quote Intercept + Win Rate logs
→ Win Rate subscore
Field Crew App GPS
→ On-Time subscore
Cadence feedback responses
→ Customer Sat subscore
Safety Shield + applicator logs
→ Safety subscore
Repeat customer detection
→ Repeat Rate subscore
Cortex outcome labeler
→ Nightly recalculation
Your data, your score, your control. Exportable any time as CSV or JSON. We never sell, share, or train external models on it. The cohort math runs on aggregated, hashed signals — your raw data never leaves your tenant.
FAQ
The questions every owner asks first.
How is LRI different from a Yelp or Google rating?
Yelp scores customer impressions filtered by who bothers to review. LRI scores actual operational outcomes — quotes won, arrivals on time, repeat rate — using internal verified data. Customers see Yelp; operators look at LRI.
Can I see another shop's LRI?
No. Cohort comparisons are anonymized. You see your percentile in the cohort, not the score of any specific shop next to you.
How often is the score updated?
Nightly. We replay the last 24 hours of operational events through the scoring model, persist the new score, and run Cortex against any subscore that dropped more than two points.
Can I dispute a subscore?
Yes. Every score is backed by a source-event log. Click any subscore on your shop dashboard to see the events that produced it. Disputes route into a five-day review window with a human in the loop.
Will the LRI be public?
Optionally. Some shops want their LRI on their website ("LRI: 89 verified by GladiusTurf") — like a Better Business Bureau seal. We support a verified embed for shops scoring 75 or higher.
What's the score scale of acceptability?
70+ is healthy. 80+ is strong. 90+ is rare. Industry median is currently 56 based on early cohort data — most shops have never had a number to look at.
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