Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and Gladius Inc. (“Gladius,” “we,” “us”) governing your use of GladiusTurf — the website at gladiusturf.com, the GladiusTurf web application, the Owner and Crew dashboards, the Homeowner Client Portal, and any related services we provide (together, the “Service”). Please read them. They are written in plain English on purpose.

1. Acceptance of these terms

By clicking “I agree,” checking a box, signing an order form that references these Terms, or by simply using the Service, you agree to be bound by these Terms and by the Privacy Policy. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

If you do not agree, do not use the Service.

2. The service

GladiusTurf is software for landscape companies. It includes a customer and crew CRM, scheduling, dispatch, estimating, invoicing, payment collection, a Homeowner Client Portal, SMS/voice messaging, and AI-driven engines for lead grading, retention, and operations. The specific features available to you depend on your subscription tier.

GladiusTurf is not a marketplace, a labor-leasing platform, a legal-advice service, or a regulated financial institution. We provide tooling. You operate your business.

3. Account registration

You sign in through Clerk, our identity provider. You agree to:

Be at least 18 years old.
Provide accurate, current information — legal entity, billing address, contact email.
Keep your credentials secret and not share them with anyone outside your business.
Tell us promptly at security@gladiusturf.com if you suspect unauthorized access.
Be responsible for everything that happens under your account, including the actions of crew members and admins you invite.

4. Subscriptions, billing, and cancellation

GladiusTurf is sold on a subscription basis at the tier and price shown on /pricing or in your order form (Independent, Professional, or Enterprise). You may choose monthly or annual billing.

Auto-renewal: subscriptions renew automatically at the end of each billing period at the then-current price unless you cancel. We will send a renewal reminder before annual renewals.
Payment: handled by Stripe. You authorize us, through Stripe, to charge your saved payment method for fees, taxes (collected via Stripe Tax), and any usage-based add-ons.
Late payment: if a charge fails, we will retry and email you. If the account remains unpaid after 14 days, we may suspend access; after 60 days, we may terminate and delete the workspace per the retention rules in the Privacy Policy.
Cancellation: you may cancel anytime from inside the workspace. Cancellation stops the next renewal; the current paid period runs out as scheduled.
30-day money-back guarantee: for the Independent and Professional tiers, request a full refund within 30 days of your first paid charge by emailing founders@gladiusturf.com. No questions, no clawbacks.
Enterprise: Enterprise customers are governed by their order form / MSA, which controls cancellation, refunds, and notice periods (typically 30 days’ written notice for material breach with cure rights).

Outside the 30-day window, fees are non-refundable except where required by law or stated in your MSA.

5. Acceptable use

You agree not to use the Service to:

Send spam or any commercial message that violates the TCPA, CAN-SPAM, 10DLC carrier rules, or equivalent laws. Outbound SMS and voice require valid opt-in. We reserve the right to cut off Twilio traffic that puts our messaging registrations at risk.
Scrape, mass-export, or reverse-engineer the Service or its data, beyond what is necessary to use it normally.
Resell, rent, sublicense, or white-label the Service to third parties without a written agreement.
Harass, threaten, defame, or stalk any person through the Service’s communications surfaces.
Upload malware, attempt to break authentication, probe for vulnerabilities outside our published bug-bounty channel, or interfere with other tenants’ workspaces.
Use the Service to violate any applicable law, including consumer-protection, employment, or fair-credit laws.
Impersonate another person or company.
Build a competing product using the Service or its data.

We may suspend or terminate accounts that violate this section. Where we can, we will warn you first; where we cannot, we will explain after.

6. Customer data

As between you and us, you own all data, content, files, photos, messages, and records you (or anyone using your account) put into the Service (“Customer Data”). We host and process Customer Data on your behalf to deliver the Service.

License to operate: you grant us the limited, non-exclusive license needed to host, copy, process, transmit, display, and back up Customer Data so we can run the Service for you.
Export: you can export Customer Data in a portable format any time from inside the workspace. We will not gate exports behind retention or upsell schemes.
Deletion: on termination, we follow the retention schedule in the Privacy Policy — 90-day export window, then deletion from primary systems with backup purge in the next cycle. Audit logs are retained for up to 7 years.
Aggregated, de-identified data: we may use de-identified, aggregated statistics derived from Customer Data to improve and benchmark the product (e.g., median response times, model quality metrics). We will never re-identify it.

7. AI processing

Several engines — LeadGrade, ToneRadar, Save Play, the Knowledge Engine, and others — process Customer Data through Anthropic Claude and OpenAI embeddings to produce summaries, recommendations, and routing decisions.

No training on your data: we use enterprise terms with both providers that prohibit training their public models on Customer Data and that operate on a zero-retention basis at the model level.
Outputs are guidance, not advice: AI outputs are informational and operational suggestions. They are not legal, financial, medical, tax, employment, or licensed-professional advice, and you must use human judgment before acting on them — especially for pricing, contracts, terminations, and customer disputes.
Per-engine opt-out: owners can disable any AI feature in Settings → AI & Automation. Disabling an engine stops outbound text from leaving for the model provider.
Model errors: AI can be wrong. You agree we are not liable for business decisions you make solely on AI output without human review.

8. Third-party services

The Service integrates with third parties that have their own terms. When you use the relevant feature, you also accept their terms for that service:

Stripe — payments, subscriptions, Stripe Tax.
Twilio — SMS and voice (subject to 10DLC, TCPA, and carrier rules).
Resend — transactional email.
Clerk — authentication and identity.
Vercel — hosting and edge delivery.
Supabase — managed Postgres database.
Anthropic — Claude AI inference.
OpenAI — embeddings.
Plausible — cookieless analytics.

We are not responsible for third-party outages or for changes those providers make to their services. We will choose competent providers and notify you of material sub-processor changes per the Privacy Policy.

9. Intellectual property

We own the Service: the software, the engines, the UI, the brand, the GladiusTurf and Gladius marks, and any improvements or feedback-driven changes we make. You receive a non-exclusive, non-transferable, revocable license to use the Service during your subscription, subject to these Terms.

You own your Customer Data and any logos, brand marks, or templates you upload. If you submit feedback, ideas, or feature requests, you grant us a perpetual, royalty-free license to use them — we will not owe you anything if we ship something inspired by your suggestion.

10. Disclaimers and warranties

The Service is provided “as is” and “as available.” We make commercially reasonable efforts to keep it running, secure, and accurate. Beyond that, to the maximum extent permitted by law, we disclaim all warranties — express, implied, or statutory — including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing.

We commit to a written uptime SLA only on the Enterprise tier. On Independent and Professional, we will work hard, communicate during incidents, and post status updates — but there is no contractual uptime number tied to those tiers.

11. Limitation of liability

To the maximum extent permitted by law:

Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, or loss of data.
Our total aggregate liability under or related to these Terms is capped at the amount you paid us in the 12 months immediately before the event giving rise to the claim.

These limits apply regardless of legal theory (contract, tort, statute, or otherwise) and even if a remedy fails of its essential purpose. They do not apply to a party’s indemnification obligations, breach of confidentiality, infringement of the other party’s intellectual property, or amounts owed under § 4 (Subscriptions, Billing, and Cancellation).

12. Indemnification

You will defend, indemnify, and hold Gladius harmless from third-party claims arising out of: your Customer Data, your use of the Service in violation of these Terms or applicable law, your messaging practices (TCPA, CAN-SPAM, 10DLC), or your business activities (including disputes with your own customers, employees, or subcontractors).

We will defend, indemnify, and hold you harmless from third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a U.S. patent, copyright, or trademark. If such a claim is made, we may, at our option, modify the Service, obtain a license, or terminate the affected feature and refund fees prepaid for the unused portion.

Indemnification requires prompt written notice, reasonable cooperation, and sole control of defense and settlement (no settlement that admits fault or imposes obligations without consent).

13. Termination

You may terminate by canceling your subscription at any time. We may terminate or suspend immediately for material breach (including § 5, Acceptable Use), non-payment, or risk to the platform’s security and stability. For non-material breach we will give written notice and a 30-day cure period.

On termination: your right to use the Service ends, you keep a 90-day export window per the Privacy Policy, and any refund follows § 4. The sections that by their nature should survive termination — intellectual property, customer-data ownership, disclaimers, limitation of liability, indemnification, governing law, and these surviving-clauses rules — survive.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first. Before filing anything, email legal@gladiusturf.com with a description of the dispute. We will try to resolve it within 30 days.

Binding arbitration. If informal resolution fails, any dispute arising out of or related to these Terms or the Service will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, seated in Wilmington, Delaware (or conducted virtually). The arbitrator’s award may be entered in any court of competent jurisdiction.

Carve-outs. Either party may bring claims in court for intellectual-property infringement, misuse of confidential information, or for injunctive or equitable relief. Either party may also bring an individual action in small-claims court if the dispute qualifies.

Class-action waiver. Disputes must be brought in your individual capacity, not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate claims and may not preside over any form of class action.

15. Changes to these terms

We may update these Terms. The “Last updated” date at the top reflects the most recent version. For material changes, we will email account owners at least 30 days before the change takes effect and post a notice in the product. If you do not agree with the change, you can cancel before the effective date and receive a pro-rated refund of any prepaid, unused fees. Continued use after the effective date means you accept the updated Terms.

16. Miscellaneous

Entire agreement. These Terms, the Privacy Policy, and any executed order form / MSA are the entire agreement and supersede prior agreements on the same subject.
Severability. If a provision is unenforceable, the rest stays in effect.
No waiver. Failure to enforce a provision is not a waiver.
Assignment. You may not assign these Terms without our written consent. We may assign in connection with a merger, acquisition, or sale of substantially all assets.
Force majeure. Neither party is liable for delays or failures caused by events outside reasonable control (natural disasters, war, government action, internet or upstream-provider outages).
Notices. Notices to us must go to legal@gladiusturf.com. Notices to you may be sent to the email on the account.
Independent contractors. The parties are independent contractors. No agency, partnership, or joint venture is created.

17. Contact

GladiusTurf is a product of Gladius Inc. For legal questions, contract execution, or DPA requests, email legal@gladiusturf.com. For everything else, email founders@gladiusturf.com. We reply within one business day.